Escalation Process
The procedure used to escalate unresolved issues or complex technical problems to higher-level support or expert technicians for quicker resolution.
October 27, 2025
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The procedure used to escalate unresolved issues or complex technical problems to higher-level support or expert technicians for quicker resolution.
A collection of common questions and answers related to a product or service, often used to address common customer inquiries
The process of identifying the cause of a malfunction or issue with medical equipment, using diagnostic tools, logs, or error
The ability of a medical device or system to continue functioning despite encountering issues or failures, often implemented through redundancy
A system for gathering and analyzing feedback from customers to improve support processes, product quality, and customer satisfaction.
The process of testing and analyzing the physical components of medical devices to identify any malfunctions or performance issues.
A service desk that provides first-line support to users, typically assisting with basic technical issues or directing users to more
The process of handling and resolving issues or disruptions in the service of medical equipment, from identification to resolution, ensuring
The time taken from the moment a service request or issue is reported to the moment it is resolved, an
